If you can’t see a chat button, it means no advisers are available. Chat is usually available 8am to 6pm, Monday to Friday. You can also chat with an adviser online about your Universal Credit application. Find out how to use Relay UK on the Relay UK website. You can use Relay UK with an app or a textphone. Relay UK - if you can't hear or speak on the phone, you can type what you want to say: Advisers are available 8am to 6pm, Monday to Friday:Ĭall the Wales number if you’d like to speak to a Welsh language adviser.Īsk for a translator if you need to get advice in a different language. You can contact an adviser through our free Help to Claim phone service. ![]() You can read our online advice on Universal Credit at any time. Prepare for your first Jobcentre appointment Universal Credit claimants can update any changes in circumstances, check on their payments and rearrange appointments 24 hours a day through their online journal. You can talk to them on the phone, online over chat or using our British Sign Language (BSL) service. Our Help to Claim advisers can help you with the early stages of your Universal Credit claim.
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